The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.

Moving-in

Residents are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Only one apartment is permitted to move-in to the building at any one time and bookings are accepted on a first-in basis. Residents are currently permitted to move-in to the building 7 days per week, 9am to 6pm Monday to Friday, and 7am to 6pm Saturday and Sunday.

Moves can be booked in through the resident portal here – MYBOS.

To obtain your resident login, please contact Building Management.

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@flightdeckcollaroy.com.au . For building emergencies such as large water leaks, management can be contacted 24/7 on 0479 050 899.

Additional Keys & Access Cards

Building management does not have a copy of the resident keys, residents can use a Locksmith of their choice to cut their front door keys. Should additional Fobs or Air Keys be required, these can be obtained at a cost of $50 (Fob) & $100 (Air Key). Residents can download the request form from the forms section of this website.

Apartment Defects & Maintenance

Building management is responsible for maintaining the buildings common areas. For maintenance items relating to your apartment that are not common property, you will need to contact a tradesperson of your choice. Building management can assist with details of suitably qualified tradespersons if required.

Connecting Gas & Electricity

When moving into the building you will need to connect your electricity by contacting a utilities provider. You are free to connect to a utility provider of your choice and they should be able to connect your service by you providing them either your address or meter number which is provided in your welcome packs or can be provided by Building Management if required. Contact details of some common utilities providers are:

Energy Australia: 1800 596 517 (www.energyaustralia.com.au)

AGL: 13 11 89 (www.agl.com.au)

The meters are read manually and are located in the main electrical switch room on the ground level and can be accessed by contacting Building Management.

Residents should ensure that they cancel their electricity accounts when they move out of the building to ensure they are no longer billed for usage at the apartment.

Water & Hot Water

The cost of water is paid for by the Owner’s Corporation, however, residents will pay an individual access charge by Sydney Water; you should confirm that Sydney Water has your correct contact details so that your bill is received.

Sydney Waters contact details are:

132 092

www.sydneywater.com.au

Individual stop valves to turn on/off the hot and cold water to your apartment are generally located in the laundry or under your kitchen sink.

Please note that hot water to your apartment is provided individually by the electrical hot water meter in your apartment.

Phone & Internet

The building is connected to the National Broadband Network (NBN), however, ADSL is also available. When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if for some reason they require access to the buildings Main Distribution Frame (MDF) please contact Building Management. Some popular telecommunications providers are:

Telstra: www.telstra.com.au

Optus: www.optus.com.au

TPG: 13 14 23 (www.tpg.com.au)

Foxtel

The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection at www.foxtel.com.au.

Waste Disposal & Recycling

General garbage & recycling can be disposed of using the building’s bins available in the lower car park level against the north wall. Residents are requested to not leave items on the floor next to bins.

Both waste and recycling bins are collected on Friday each week.

By-laws

The building’s by-laws outline the rules of the building such as noise, renovations and tidiness, etc. You can download the building’s by-laws via contacting Building Management or in the Library section of MYBOS.